Our Commitment to our Valued Clients
Be Safe, Be Well, and Stay Healthy

In this unprecedented times of Covid-19, we wanted to assure you that – Don Wotherspoon & Associates’ unwavering commitment to customers, for public safety, our employees, clients, and community, we focus on precautionary measures and change our operation protocol as follows:

We are currently open in all our locations,
and will limit walk-in traffic and face to face service.

We understand that not every customer is familiar with technology, in order to meet your insurance needs, our offices remain open during Covid-19 to help you. We will help you onsite with limited walk-in traffic, placing a high priority of best practice, we must reinforce social distancing during your visit to protect one another.

Thank you for your patience and understanding in advance.

We will not be able to serve you under the following conditions, except by phone or email:

• Showing symptoms such as fever, coughing or difficulty breathing;

• Having travelled outside of Canada within the last 14 days;

• Or had close contact with anyone who has been diagnosed with the COVID-19 virus in the last 14 days.

Your Insurance Needs

Autoplan – ICBC Insurance
ICBC and Don Wotherspoon & Associates Ltd. are taking critical steps to guard our clients and employees by minimizing face to face encounters to the greatest extend. Our Insurance Advisors are available and ready to complete your ICBC insurance transaction by phone or email.

To assist customer needs, we are able to do transactions onsite.
In addition, we are happy to answer inquiries by phone or email.

• Contact us for an appointment to reduce wait times.
 

If you are communicating with us by email:

• ICBC requires you to give us consent to process the transaction for you.
   
• Please provide your information
  o Your Full Name
  o Your B.C. Driver’s Licence
  o Your Date of Birth
   
• Please state your consent in your email:

“I consent to my personal information and
insurance forms being sent to me by email.”

• Upon consent via email, documents will be emailed.
   

Document Signatures:

During this time document signatures will be accepted electronically and policy documents can be emailed to you. Any required decals will be mailed to you once the transaction is completed. In addition, you may call our offices to discuss your transaction needs. Be sure, when you call that you have the following items:

• your driver’s license and
• your current insurance documents ready

This will help us to authenticate and complete your transaction in a timely manner.

Home & Business Insurance:

We can help you with any changes, new quotes, payment, claims or any enquiries concerning your policies. Please contact us by phone or email. We are serving our existing clients and new clients complete insurance needs.

You can depend on our services.

We provide One Stop Shop Services.
We save you time, and provide the best coverage
at competitive premiums for you.

Claims:

In the event of a claim, please contact our offices to report your claim and provide:

• Policy number

• Name on File

• Detail of your claim